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== Emotional intelligence ==

== Emotional intelligence ==

Emotional intelligence (EI) is ‘a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate between them, and to use this information to guide one’s thinking and action’ (Salovey & Mayer, 1990, p 5). Goleman (2000) identifies five components of EI self-awareness, self-regulation, motivation, empathy and social skill (Exhibit 1). An alternative framework as defined by the Consortium for Research on Emotional Intelligence (2004) is presented in Exhibit 2. In a later work Mayer and Salovey defined EI as the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth (Mayer & Salovey, 1997, p 5). Their definition of EI  

Emotional intelligence (EI) is ‘a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate between them, and to use this information to guide one’s thinking and action’<ref>Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. ''Imagination, cognition and personality'', ''9''(3), 185-211,  Page 5. </ref>.  Goleman (2000)<ref name=":0">Goleman, D. (2000). Leadership that gets results. ''Harvard business review'', ''78''(2), 4-17.</ref> identifies five components of EI self-awareness, self-regulation, motivation, empathy and social skill. In a later work<ref>Mayer, J. D., & Salovey, P. (1997). What is emotional  intelligence? In P. Salovey, & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications New York: Basic Books. Page 5. </ref> Mayer and Salovey defined EI as the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. Their definition of EI refers to the underlying intelligence factors that they feel are necessary in order to develop emotional competence (EC) skills. While the definition of EI is useful for making a distinction between general intelligence and emotional intelligence, the concept of EC is relevant if we have to talk about using EI for organisational success. The EC framework identifies two main categories: '''personal competence''' and '''social competence.''' A comparison of the dimensions considered by Goleman (1998)<ref>Goleman, D. (2009). ''Working with emotional intelligence''. A&C Black.</ref> and the framework offered by the Consortium for Research on Emotional Intelligence<ref>Consortium for Research on Emotional Intelligence in Organizations. (2004). Emotional competence framework. www.eiconsortium.org/research/emotional_competence_framework.htm</ref> (2004) reveals many similarities, and Goleman’s influence on the latter is evident. An analysis of these definitions and characteristics of EI leads us to conclude that EI is different from traditional views of intelligence based on cognitive factors suggesting a different kind of aptitude that is founded entirely on noncognitive aspects of behaviour<ref name=":0" />. Goleman’s research, conducted in 200 large, global companies reveals that -  EI especially at the highest levels of a company is the sine qua non for leadership<ref name=":0" />. 

refers to the underlying intelligence factors that they feel are necessary in order to develop emotional competence (EC) skills. While the definition of EI is useful for making a distinction between general intelligence and emotional intelligence, the concept of EC is relevant if we have to talk about using EI for organisational success. The EC framework identifies two main categories personal competence and social competence with three clusters in the first category and two in the second. Exhibit 2 shows the major dimensions that form the basis of the framework. A comparison of the dimensions considered by Goleman (1998) and the framework offered by the Consortium for Research on Emotional Intelligence (2004) reveals many similarities, and Goleman’s influence on the latter is evident. An analysis of these definitions and characteristics of EI leads us to conclude that EI is different from traditional views of intelligence based on cognitive factors suggesting a different kind of aptitude that is founded entirely on noncognitive aspects of behaviour (Goleman, 2000). Goleman’s research, conducted in 200 large, global companies reveals that EIdespecially at the highest levels of a companydis the sine qua non for leadership (Goleman, 2000). A person can have first class training, an incisive

A person can have first class training, an incisive  

mind, and a large supply of good ideas, but without EI it is unlikely that s/he will make a great leader. Goleman (1998) reports that emotional quotient (EQ) is twice as important as technical skills and intelligence quotient (IQ) for success in jobs at all levels, more so at the highest level in

mind, and a large supply of good ideas, but without EI it is unlikely that s/he will make a great leader. Goleman (1998) reports that emotional quotient (EQ) is twice as important as technical skills and intelligence quotient (IQ) for success in jobs at all levels, more so at the highest level in